Privacy Policy

1. Who We Are

SAWA is an Indian fashion and jewellery brand operated by:

• Legal entity: SAWA
• Brand: SAWA
• Business address: Jail road, civil line azad colony, lalpur
• Email: contact@thesawa.in

For privacy-related questions or requests, you can contact us using the details above or through our Contact Us page.

2. Information We Collect

Depending on how you interact with SAWA, we may collect the following information:

Contact and delivery information — This may include your name, email address, phone number, billing address and shipping address when you place an order, create an account or contact us.

Order and transaction information — This may include the products you purchase, selected size or variant, order value, order history, delivery details and information relating to returns, exchanges or refunds.

Account information — If you create an account, we may collect information associated with your account, including your login details and saved preferences.

Wishlist and shopping preferences — Depending on how these features are implemented on our website, we may store information about products you save to your wishlist or shopping bag.

Communications — When you contact us, we may collect the information included in your enquiry, message, feedback or customer-support request.

Device and website usage information — When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages viewed, referring pages and basic interactions with the website.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm and fulfil your orders.
• Arrange payment, shipping, delivery, returns, exchanges and refunds.
• Provide customer support and respond to enquiries.
• Send order confirmations, shipping updates and other service-related communications.
• Send marketing communications, such as new collection updates and offers, where you have subscribed or where otherwise permitted by applicable law.
• Maintain and improve our website, products and customer experience.
• Maintain essential shopping features such as your bag or wishlist.
• Detect, prevent and investigate fraud, misuse and security incidents.
• Maintain appropriate business, accounting and transaction records.
• Comply with applicable legal, tax and regulatory requirements.
• Protect our rights, customers, business and website where necessary.

4. Marketing Communications

If you subscribe to the SAWA Letter or other marketing communications, we may use your email address to send you information about new arrivals, collections, offers, selected edits and other SAWA updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Unsubscribing from marketing communications will not affect transactional or service-related communications that we need to send you regarding your orders or account.

5. Payments

Payments made through our website may be processed by third-party payment service providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

SAWA does not intend to store complete card numbers, CVV numbers or banking credentials on its own systems.

6. Cookies and Similar Technologies

We may use cookies, browser storage and similar technologies to:

• Keep essential website functions working.
• Maintain shopping-related features.
• Remember selected preferences.
• Understand how visitors use our website.
• Improve website performance and user experience.

The specific cookies and technologies used may depend on the services integrated with our website.

You can manage or clear cookies and browser storage through your browser settings. Disabling certain essential technologies may affect some website functionality.

Where applicable, we will provide any additional notices or choices required by law for non-essential cookies or similar technologies.

7. How We Share Your Information

We may share personal information with trusted third parties where reasonably necessary to operate SAWA and provide our services. These may include:

• Payment and transaction service providers.
• Courier and logistics partners.
• Ecommerce, hosting and technology providers.
• Email and customer-support providers.
• Website analytics and performance providers, where used.
• Professional advisers, auditors or legal advisers where necessary.
• Government authorities, regulators or law-enforcement agencies where required or permitted by law.

We do not sell your personal information to third parties. We require service providers handling information on our behalf to use it for appropriate business purposes and to apply reasonable safeguards.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for order fulfilment, customer support, accounting, tax, legal compliance, fraud prevention, dispute resolution and other legitimate business purposes.

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Raise a complaint regarding the handling of your personal information.

To make a privacy request, please contact us using the details in the Contact & Grievance section below. We may need to verify your identity before processing certain requests. We will handle valid requests within the timeframes required by applicable law.

11. Children's Privacy

SAWA is not directed at children. We do not knowingly process personal information of children except where permitted and handled in accordance with applicable law, including any requirements relating to parental consent.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party services. We recommend reviewing the privacy policies of those services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide additional notice or obtain any required consent.

14. Contact & Grievance

If you have a question, privacy request or complaint regarding the handling of your personal information, please contact us:

SAWA

• Legal entity: SAWA
• Email: contact@thesawa.in
• Phone: [INSERT CUSTOMER CARE NUMBER]
• Business address: Jail road, civil line azad colony, lalpur
• Grievance contact: [INSERT NAME / DESIGNATION IF APPLICABLE]
• Grievance email: [INSERT GRIEVANCE EMAIL]

We will review and respond to complaints and requests in accordance with applicable law. For general customer-support questions, please visit our Contact Us page.