Terms & Conditions

1. About SAWA

The SAWA website is operated by:

• Legal entity: SAWA
• Brand: SAWA
• Business address: Jail road, civil line azad colony, lalpur
• Email: contact@thesawa.in
• Customer Care: [INSERT CUSTOMER CARE NUMBER] · contact@thesawa.in

2. Eligibility & Website Use

You may use the SAWA website only for lawful purposes.

To place an order, you must be legally capable of entering into a binding contract under applicable law. If you are under 18, you may use the website and place an order only with the involvement and permission of a parent or legal guardian who is responsible for the transaction.

You agree to provide accurate, complete and current information when placing an order, creating an account or contacting us.

You must not use the website to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the security, operation or availability of the website.
• Introduce viruses, malicious code or other harmful material.
• Use the website for fraudulent, abusive or misleading purposes.
• Copy, reproduce or commercially exploit SAWA content without our permission.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

Colours may appear differently depending on your device, screen settings and lighting conditions. Minor variations in colour, texture, weave, print, embroidery or finish may also occur due to the nature of fabrics, materials and production processes.

Where applicable, product pages provide information about fabric, composition, measurements, fit and care instructions.

We may update product information or discontinue products from time to time. Such changes will not affect an order that has already been accepted, except where permitted by applicable law.

4. Product Availability

SAWA creates products in small runs, so certain products, sizes or variants may sell out.

Availability displayed on the website may change without notice.

If a product becomes unavailable after you place an order and we cannot fulfil it, we will contact you and provide an appropriate resolution, including a refund where applicable.

5. Prices & Taxes

All prices displayed on the SAWA website are in Indian Rupees (₹).

Unless stated otherwise, displayed prices include applicable taxes.

Any applicable shipping charges will be shown before you complete your purchase.

We take reasonable care to ensure that pricing and product information is accurate. If an obvious pricing or product information error occurs, we may contact you before processing the order. You may then choose to proceed at the corrected price or cancel the affected order and receive a refund of any amount already paid.

6. Orders & Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we will send an order confirmation acknowledging that we have received it. An order is accepted when we confirm that it has been accepted for fulfilment.

We may decline or cancel an order in limited circumstances, including:

• The product or selected variant is unavailable.
• There is an obvious pricing or product information error.
• We reasonably suspect fraudulent, unlawful or unauthorised activity.
• Information necessary to fulfil the order cannot be verified.
• A technical or system error has affected the order.

If we cancel an order after receiving payment, we will process a refund for the cancelled order, subject to applicable law.

Nothing in these Terms limits any consumer rights available to you under applicable law.

7. Payment

Payments may be processed through third-party payment providers available on the SAWA website.

You agree to provide accurate payment and billing information.

An order is considered successfully paid only after payment has been successfully authorised or received by the applicable payment provider.

Where payment processing is handled by a third-party provider, SAWA does not intentionally store complete payment-card information on its own systems.

8. Shipping & Delivery

SAWA currently ships within India.

Delivery timelines, shipping charges and other applicable delivery information are provided on our Shipping & Delivery page and form part of these Terms.

Delivery timelines are estimates and may vary depending on your location, courier operations, public holidays, weather, operational disruptions or other circumstances outside our reasonable control.

You are responsible for providing an accurate shipping address and contact information at checkout.

9. Returns, Exchanges & Refunds

Our Returns & Exchanges Policy explains the eligibility requirements, applicable timelines and process for returns, exchanges and refunds. That policy forms part of these Terms.

Nothing in these Terms or our Returns & Exchanges Policy is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Because we may begin processing orders shortly after they are placed, cancellation may not always be possible.

Once an order has been processed or shipped, cancellation may no longer be available and the applicable Returns & Exchanges Policy will apply.

11. Intellectual Property

All content on the SAWA website, including the SAWA name, logo, wordmark, trademarks, product names, photographs, product imagery, graphics, illustrations, website design, layouts, text and other materials, is owned by SAWA or used under appropriate rights or licences.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, commercially exploit or otherwise use SAWA content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers any intellectual property rights to you.

12. Customer Reviews & Submitted Content

If you submit a review, photograph, comment, feedback or other content to SAWA, you remain responsible for the content you submit.

You must not submit content that is unlawful, misleading, defamatory, abusive, discriminatory, infringing or otherwise harmful.

By submitting content for publication on our website or official channels, you grant SAWA permission to display and use that content for the purpose for which it was submitted, subject to applicable law and any specific agreement between you and SAWA.

13. Prohibited Activities

You must not:

• Attempt to access areas of the website or systems that are not intended for public access.
• Interfere with website security or functionality.
• Use automated systems to scrape or systematically copy website content without our permission.
• Attempt to obtain products through fraudulent or deceptive means.
• Use another person's account or payment information without authorisation.
• Use SAWA's name, trademarks or content in a way that may falsely suggest an affiliation with SAWA.

14. Website Availability

We aim to keep the SAWA website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

The website may occasionally be unavailable because of maintenance, updates, technical issues or circumstances outside our reasonable control.

We may modify, suspend or discontinue website features where reasonably necessary.

15. Liability

To the fullest extent permitted by applicable law, SAWA will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited.

Nothing in these Terms affects your statutory rights as a consumer.

16. Events Beyond Our Reasonable Control

SAWA will not be responsible for delays or failure to perform an obligation where this results from circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, strikes, transportation disruptions, internet or technology failures, or significant courier disruptions.

Where reasonably possible, we will take steps to minimise the impact of such circumstances.

17. Complaints & Grievance Redressal

If you have a complaint regarding an order, product, payment, delivery, return, refund or your use of the website, please contact us so that we can try to resolve the matter.

• Customer Care: contact@thesawa.in
• Phone: [INSERT CUSTOMER CARE NUMBER]
• Grievance Officer / Contact: [INSERT NAME / DESIGNATION IF APPLICABLE] ([INSERT GRIEVANCE EMAIL])
• Business Address: Jail road, civil line azad colony, lalpur

We will review and respond to complaints in accordance with applicable law.

18. Privacy

Your use of the SAWA website is also subject to our Privacy Policy, which explains how we collect, use, disclose and protect personal information.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable consumer protection laws.

Any dispute that cannot be resolved directly between you and SAWA will be subject to the courts and forums having jurisdiction under applicable Indian law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply to the fullest extent permitted by law.

21. No Waiver

If we do not immediately enforce any right or provision under these Terms, this does not mean that we have waived that right or provision.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, policies or applicable law.

When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide additional notice or obtain any required consent.

23. Contact Us

If you have questions about these Terms, please contact us:

SAWA

• Legal entity: SAWA
• Email: contact@thesawa.in
• Phone: [INSERT CUSTOMER CARE NUMBER]
• Business Address: Jail road, civil line azad colony, lalpur