CUSTOMER CARE
Returns & Exchanges
Our policy
We accept returns and exchanges within 5 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact. Jewellery must be returned in its original box.
01
Submit a request
Fill the form below with your order ID and reason for return or exchange.
02
We review it
We'll confirm eligibility and email you a prepaid return label within 24 hours.
03
Refund or exchange
Once we receive the item, refunds are processed within 5–7 business days.
Non-returnable items
Sale items marked "Final Sale", altered or custom-tailored pieces, and earrings (for hygiene reasons) cannot be returned or exchanged.